How We Fight Financial Crime and Keep Every Player's Funds Protected

At Rollino Casino, our Anti-Money Laundering policy is a core part of how we operate. Licensed under Curaçao eGaming (license number 8048/JAZ2023-042), we are legally and ethically obligated to prevent our platform from being used to launder money or finance illegal activity. These obligations are not a formality - they are built into every stage of the player journey, from registration through to withdrawal.

We apply a risk-based approach to AML compliance. When you open an account with us, we collect identity information and verify it against trusted data sources. Players who reach certain deposit or withdrawal thresholds - or whose activity patterns fall outside normal ranges - may be asked to provide additional documentation, such as proof of address or evidence of the source of funds. This is standard practice across regulated gambling platforms, and we handle all submitted documents with strict confidentiality.

Our compliance team monitors transactions in real time. Unusual activity - including rapid cycling of funds, large volumes of small deposits, or sudden changes in betting behavior - triggers an internal review. Where required by our licensing obligations, we file Suspicious Activity Reports with the relevant authorities. We do not tip off players when such a review is underway, in line with standard AML protocol.

We also conduct regular staff training so that everyone at Rollino Casino who handles player accounts or payments understands their responsibilities under AML rules. Our policies are reviewed at least annually and updated whenever regulatory guidance changes. If you have questions about our AML procedures or need to submit documentation, our support team is available via live chat, email, WhatsApp, or phone. We are here to make the process straightforward.

As a licensed operator under Curaçao eGaming (license 8048/JAZ2023-042), we are required to verify the identity of every player before processing withdrawals. These checks protect your account and ensure your winnings reach the right person.

Every account opened at Rollino Casino goes through identity verification before a single withdrawal is processed. We collect government-issued photo ID, proof of address dated within 90 days, and, where deposits exceed $2,000 in a rolling 30-day period, source-of-funds documentation. This is not optional. Our compliance team reviews each submission manually and may request additional evidence if anything is unclear. Accounts remain in a limited state until verification is complete.

Our transaction monitoring system flags patterns that fall outside expected behavior for a given player segment. Rapid cycling of funds, deposits followed immediately by withdrawal requests without meaningful play, and structuring activity below reporting thresholds are among the triggers we watch for. When a flag fires, a compliance officer reviews the account within 24 hours. If the activity cannot be satisfactorily explained, we escalate to a Suspicious Activity Report filed with the appropriate authority under our Curaçao eGaming license (8048/JAZ2023-042).

We apply enhanced due diligence to politically exposed persons and their close associates. Any player identified as a PEP requires senior sign-off before their account is activated, and their transaction history is reviewed on a quarterly basis regardless of activity level. We also screen against international sanctions lists on registration and re-screen the full player base monthly as those lists are updated.

Staff with access to player accounts and financial data complete mandatory AML training on joining us and annually thereafter. Training covers red-flag recognition, internal escalation paths, and the legal obligations that apply under our licensing jurisdiction. Records of completed training are kept for a minimum of five years. If you have questions about these procedures or need to provide additional documentation, reach us via live chat or email at any time.

At Rollino Casino, every account application is checked against consolidated sanctions databases before approval. We screen against lists maintained by OFAC (the U.S. Office of Foreign Assets Control), the UN Security Council, the European Union, and HM Treasury. Any individual appearing on a designated sanctions list cannot open an account, make a deposit, or access our platform. No exceptions.

Screening does not stop at registration. Our compliance system runs automated re-checks whenever a player's personal details change, and we conduct full batch rescreening across all active accounts at least once per week. If a positive match is identified, the account is suspended immediately and escalated to our compliance team for manual review. Confirmed matches are reported to the relevant financial intelligence unit within the timeframes required by our operating license. False positives, which can occur given common name overlaps in large databases, are typically resolved within 24 hours.

We also cross-reference Politically Exposed Person (PEP) databases as part of the same workflow. A PEP designation does not automatically disqualify a player; it triggers enhanced due diligence instead: source-of-funds documentation and, in higher-risk cases, approval by senior compliance management before the account becomes active. We treat this as a risk-based assessment rather than a blanket refusal.

Rollino Casino operates under Curaçao eGaming license number 8048/JAZ2023-042, which requires us to maintain current screening tools and documented procedures. We update our sanctions data within 24 hours of any official list revision and retain full audit logs, including timestamps, search results, and resolution records, for a minimum of five years. If you believe a decision affecting your account was made in error, contact our compliance team via live chat or email and we will review your case directly.