Complete Your Account Verification at Rollino Casino
Verifying your account is a one-time step that takes minutes and opens full USD withdrawals, including Bitcoin, Ethereum, and every other method we support. Submit a government-issued ID and proof of address, and our team reviews your documents within 24 hours.
Curaçao Licensed
License #8048/JAZ2023-042 - regulated and audited
SSL Encrypted
Your documents are protected from upload to review
24-Hour Review
Most accounts verified within one business day
What to Submit
Government-issued ID plus a recent utility bill or bank statement
Three Steps, Done
Upload documents, confirm details, receive approval
Fast USD Payouts
Verified players withdraw via Visa, Bitcoin, Skrill, and more
What Is KYC?
Our identity checks protect every player and keep payouts secure.
KYC - Know Your Customer - is the identity verification process we run on every Rollino Casino account. It is required under our Curaçao eGaming license (8048/JAZ2023-042) and makes sure every withdrawal reaches the correct, verified person.
Create your account
Register with a valid email address. You can deposit and play straight away while verification is pending.
Trigger the verification prompt
KYC is initiated before your first withdrawal or when your account crosses certain deposit thresholds.
Upload a government-issued ID
A passport, national identity card, or driver's license is accepted. The document must be current and all four corners clearly visible.
Submit proof of address
A bank statement or utility bill dated within the last 90 days, showing your full name and address, is required.
Our compliance team reviews your documents
We process submissions within 24 hours on business days. You will receive an email confirmation once the review is complete.
Account cleared - withdrawals open
After approval, withdraw freely via Bitcoin, Ethereum, Visa, Mastercard, Skrill, Neteller, and our full range of payment methods.
Account Portal Upload
Log in and go to your profile settings. The verification section lets you upload documents directly, with instant confirmation on receipt.
Live Chat Support
Our live chat agents are on hand to walk you through the submission process step by step, any time you need help.
Email Submission
Prefer email? Send your documents to our verification team and receive a tracked confirmation with an estimated review timeline.
When Verification Is Required
We will let you know exactly when we need to confirm your identity.
Verification happens at predictable moments, not randomly. Most players complete it once before their first withdrawal and never think about it again.
First Withdrawal Request
Before we release any payout, we confirm your identity. This protects your funds and ensures no one else can access your account balance.
Large or Repeated Deposits
Deposits above certain thresholds trigger a routine AML check, as required under our Curaçao eGaming licence (8048/JAZ2023-042).
Bonus Irregularities
If a promotion flags unusual activity, we may pause the bonus until your documents confirm everything is in order.
Suspected Duplicate Account
Each player holds one account at Rollino Casino. A quick document check resolves any flagged duplicates without penalising your play.
Periodic Security Review
Routine account audits keep the platform safe for everyone. If your account is selected, the check is straightforward and completed quickly.
Live Chat
Upload documents through our live chat window for the fastest turnaround, available around the clock.
Send scanned copies of your ID and address proof by email. Our team typically responds within 24 hours.
Phone
Speak directly with a support agent who will walk you through every step of the submission process.
Prefer messaging? Send your verification documents via WhatsApp for a quick, convenient alternative to email.
Required Documents
What to submit and how to get your account verified without delays
Step-by-Step KYC Process
Complete your verification quickly and gain full withdrawal access at Rollino Casino.
We verify all players under our Curaçao eGaming license (8048/JAZ2023-042) before processing withdrawals. The process takes under 24 hours once you have submitted your documents.
Log In and Open Verification
Sign in to your Rollino Casino account, go to your profile, and select 'Verify Account' from the settings menu.
Submit a Photo ID
Upload a valid passport, national ID card, or driver's license. The document must clearly show your full name, date of birth, and expiry date.
Provide Proof of Address
A bank statement, utility bill, or government letter dated within the last 90 days will do. Your name and address must be legible throughout.
Confirm Your Payment Method
If you deposited by Visa or Mastercard, we may request a photo of the card. Bitcoin, Ethereum, and other crypto wallets are verified automatically.
Wait for Approval
Our compliance team reviews submissions within 24 hours. You will receive an email confirmation as soon as the review is complete.
Send your documents or any verification questions to our team by email. We reply within a few business hours.
Live Chat
Connect with a support agent instantly. Live chat is the fastest way to get answers at any step of the KYC process.
Message us on WhatsApp to check your verification status or get help uploading your documents.
Verification Timeframes
How long identity checks take at Rollino Casino
Most documents submitted through our verification portal are reviewed within 24 hours. In straightforward cases, where your ID is legible and your address matches our records, approval often comes through in under 12 hours.
Processing can extend to 72 hours during peak periods or when our compliance team needs additional documentation. If we require anything further, we will contact you directly by email or live chat, so keep an eye on your inbox and respond promptly to avoid delays.
Once verification is complete, withdrawals to Skrill, Neteller, Visa, or Mastercard are processed immediately on our end. Crypto payouts to Bitcoin, Ethereum, or Tether wallets typically clear within a few hours of approval. Rollino Casino holds Curaçao eGaming license 8048/JAZ2023-042, and all our verification timelines are set to meet the requirements of that regulatory framework.
What to Do If Verification Is Declined
A declined document is fixable, and in most cases a single resubmission resolves the issue within 24 hours.
If our compliance team declines your verification, you will receive an email stating exactly which document fell short. Blurry scans, expired IDs, and cut-off corners are the most common reasons. Read the message carefully before resubmitting, because the fix is almost always straightforward.
A fresh upload typically clears the problem within 24 hours. Hold your phone steady in good light, keep all four corners of the document in frame, and keep the file under 5 MB. Passport and government-issued photo ID are both accepted at Rollino Casino.
If a second attempt is still rejected, contact us via live chat or email around the clock. Phone and WhatsApp support are available for more involved situations. Under Curaçao eGaming license 8048/JAZ2023-042, KYC must be complete before we can release any withdrawal, so resolving a declined document quickly keeps your account fully active and your funds moving.
Frequently Asked Questions
Quick answers about verifying your account, our license, and how bonuses work at Rollino Casino.